News from Disney – Guest Assistance Card Information

22 Sep

With so many rumors being posted and shared online regarding upcoming changes to Disney’s Guest Assistance Card program, I wanted to share this update directly from Disney Director of Social Media Leanne Jakubowski.

Dear Disney Social Media Mom,

In our continued efforts to keep you in the loop of Disney experiences that touch families, we would like to share an upcoming change in the Guest Assistance Card. Disney has an unwavering commitment to making our experiences accessible to all Guests. After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on Oct. 9 to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until Oct. 9, we will continue to use Guest Assistance Cards. We look forward to sharing more information about the Disability Access Service Card as we get closer to implementation. We know that you often share news from Disney with other moms so we have prepared the following questions and answers.

We appreciate your support and look forward to sending you more details as we get closer to October 9th.

Sincerely,
Leanne Jakubowski

Frequently Asked Questions:

How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.

Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.

Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.

Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).

Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.

What should Guests do if they have concerns?
Guests should contact Guest Relations to discuss their assistance needs.

I hope this information helps some of you who have questions about the new Disability Access Service Card. I will pass on any updates as Disney shares them with us. For more information on Guests with disabilities, please visit the Walt Disney World Resort Help Center.

Have a magical day and enjoy this first day of fall!

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